Welcome to The Simply Dress FAQ page! We’ve compiled answers to the most common questions about our stylish collections, seamless shopping experience, and exceptional customer service. Can’t find what you’re looking for? Our Memphis-based stylists are always happy to help at [email protected].
About Our Brand
Who is The Simply Dress customer?
Our runway-inspired pieces are designed for the modern woman who values effortless elegance. Whether you’re building a capsule wardrobe, preparing for a special occasion, or refreshing your seasonal style, we cater to fashion-forward individuals who appreciate thoughtfully designed clothing with accessible luxury.
What defines The Simply Dress aesthetic?
We specialize in timeless silhouettes with contemporary touches—from our best-selling Sheath and Shift dresses to statement-making Matching Sets. Our collections emphasize:
- Flattering fits (A-line, Fit-Flare, Plus Sizes)
- Versatile lengths (Mini, Midi, Long)
- Thoughtful details (Open Back designs, delicate Knits)
- Coordinated accessories (Earrings, Bags, Shawls)
Product Questions
How do I choose the right size?
Each product page includes detailed measurements. For our signature silhouettes:
Pro Tip: Sheath dresses run true-to-size, while Shift styles have more forgiving cuts. When in doubt between sizes for our body-hugging Open Back designs, size up for comfort.
Why do some styles sell out quickly?
Our limited-run collections (especially Sheath dresses and statement Earrings) are highly curated. We recommend:
- Signing up for restock notifications
- Selecting expedited shipping at checkout
- Following us on social media for launch announcements
Do you offer plus sizes?
Yes! Our Plus Sizes collection features extended sizing in select styles, particularly in A-line and Fit-Flare silhouettes that flatter every body type.
Shipping & Delivery
Where do you ship?
We proudly ship worldwide (excluding some Asian and remote areas) from our Memphis design hub. Both Standard and Free Shipping options are available.
What are my shipping options?
✈️ Standard Shipping ($12.95)
– Carriers: DHL/FedEx
– Delivery: 10-15 days after dispatch
– Includes tracking
🎁 Free Shipping (Orders $50+)
– Carrier: EMS
– Delivery: 15-25 days after dispatch
– Carriers: DHL/FedEx
– Delivery: 10-15 days after dispatch
– Includes tracking
🎁 Free Shipping (Orders $50+)
– Carrier: EMS
– Delivery: 15-25 days after dispatch
Style Hack: Pair a Sheath dress with Earrings or combine Knits with Pants & Jumpsuits to reach the $50 threshold!
How long does order processing take?
Each order undergoes 1-2 days of quality checks in Memphis, where we:
- Inspect every detail (embroidery, stitching, etc.)
- Package in eco-conscious materials
- Include a handwritten note for personal touch
Returns & Exchanges
What’s your return policy?
We offer a 15-day return window from delivery date. Items must be:
- Unworn with tags attached
- In original packaging
- Accompanied by your order number
Note: Final sale items (typically Matching Sets and Mini dresses during promotions) are marked as non-returnable.
How do I initiate a return?
Email [email protected] within 15 days with:
- Your order number
- Photos of any quality concerns
- Preferred resolution (refund or exchange)
Payments & Accounts
What payment methods do you accept?
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption and never store your full payment details. For added security with Bags and Shoes orders over $200, we recommend PayPal’s buyer protection.
Do you offer gift cards or store credit?
Currently, we focus on delivering physical products with our signature care. However, you can create a “virtual gift” by:
- Selecting items together in a Matching Set
- Adding a note at checkout
- Choosing expedited shipping for surprise timing
Contact & Support
How do I contact customer service?
Our fashion-obsessed team (fluent in English, French, and Spanish) can be reached at:
- Email: [email protected]
- Response time: Within 24 hours
Where is The Simply Dress located?
Our design studio and fulfillment center is at:
4195 Lochmere Lane, MEMPHIS, US 13112
(Note: This is not a retail location—we’re exclusively online to focus on perfecting your delivery experience.)
4195 Lochmere Lane, MEMPHIS, US 13112
(Note: This is not a retail location—we’re exclusively online to focus on perfecting your delivery experience.)
Still have questions? Let’s connect! Our team lives for helping you find pieces that make you feel as beautiful as you look. Reach out anytime—we’re here to make your Simply Stylish experience effortless.
Happy styling,
The Simply Dress Team